Customer Success Manager - renewals (Rochester, NY)

Lumen Basin Telecom is a telecommunications provider in Rochester focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. You would join a large organisation of more than 1,000 people based in Rochester. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Rochester. • Applications are reviewed on a rolling basis.