Customer Success Manager - renewals (Rochester, NY)

Northwind River Financial Group provides savings, lending and payment services from Rochester. We are hiring a Customer Success Manager to take on renewals. Trust is the product, so accuracy and clarity matter. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on regulatory reports issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Rochester. • Applications are reviewed on a rolling basis.