Customer Success Manager - renewals (Richmond, VA)

We are growing our team at Bright Hollow Telecom and adding a Customer Success Manager whose main responsibility will be renewals. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.