Customer Success Manager - renewals (Reno, NV)

Cedar Sable Financial provides savings, lending and payment services from Reno. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer onboarding issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.