Customer Success Manager - renewals (Reno, NV)

Clearpath Pine Financial Group provides savings, lending and payment services from Reno, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 32 people based in Reno. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on regulatory reports issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Reno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.