Customer Success Manager - renewals (remote)

Ironwood Sable Staffing is looking for a Customer Success Manager. The job centres on renewals for timekeeping, and it would suit someone who likes steady, practical work. Recruiters here keep in touch with people long after placement. What you will do • Coordinate with support, billing and operations on timekeeping issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, mornings. • Fully remote, with quarterly visits in Reno. • We will tell you what to expect at each step of the hiring process.