Customer Success Manager - renewals (remote)

Amberfield Ember Insurance is looking for a Customer Success Manager. The job centres on renewals for claims, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on claims issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Baltimore. • We reply to every applicant.