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Customer Success Manager - renewals (remote)

Northwind Willow Insurance · Remote · full time

We are growing our team at Northwind Willow Insurance and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of about 365 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on policy renewals issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Boston. • Applications are reviewed on a rolling basis.

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