Customer Success Manager - renewals (remote)

We are growing our team at Silverline Harbor Energy and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Denver. • We will tell you what to expect at each step of the hiring process.