Customer Success Manager - renewals (remote)

Stonegate Kestrel Markets is looking for a Customer Success Manager. The job centres on renewals for store inventory, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on store inventory issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with online orders. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Wichita. • We reply to every applicant.