Customer Success Manager - renewals (remote)

We are growing our team at Fernwood Thistle Insurance and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on policy renewals issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Chicago. • We will tell you what to expect at each step of the hiring process.