Customer Success Manager - renewals (remote)

Bright Rook Markets Group serves neighbourhoods around Charlotte with fresh food and everyday goods, and we need a Customer Success Manager to lead our renewals. We are friendly and busy, especially on weekends. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on shrink and waste issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with pricing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.