Customer Success Manager - renewals (remote)

We are growing our team at Amberfield Lantern Financial and adding a Customer Success Manager whose main responsibility will be renewals. Career paths are clear. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Sacramento. • We reply to every applicant.