Customer Success Manager - renewals (remote)

We are growing our team at Cedar Quarry Energy and adding a Customer Success Manager whose main responsibility will be renewals. We work closely with regulators and communities. What you will do • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Sacramento. • We reply to every applicant.