Customer Success Manager - renewals (remote)

We are growing our team at Bluepeak Oak Telecom and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Seattle. • Applications are reviewed on a rolling basis.