Customer Success Manager - renewals (remote)

We are growing our team at Greenridge River Markets and adding a Customer Success Manager whose main responsibility will be renewals. We like people who know our customers by name. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on pricing issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.