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Customer Success Manager - renewals (remote)

Northwind Cedar Banking Services Group · Remote · full time

Northwind Cedar Banking Services Group is looking for a Customer Success Manager. The job centres on renewals for loan files, and it would suit someone who likes steady, practical work. You would join a small organisation of about 18 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on loan files issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Tampa. • We reply to every applicant.

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