Customer Success Manager - renewals (remote)

Bright Meadow Markets Group serves neighbourhoods around Providence with fresh food and everyday goods. We are hiring a Customer Success Manager to take on renewals. We like people who know our customers by name. What you will do • Coordinate with support, billing and operations on promotions issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Providence. • We will tell you what to expect at each step of the hiring process.