Customer Success Manager - renewals (remote)

Nova Pine Financial Group is looking for a Customer Success Manager. The job centres on renewals for loan applications, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on loan applications issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Indianapolis. • Applications are reviewed on a rolling basis.