Customer Success Manager - renewals (remote)

Bright Keystone Telecom is a telecommunications provider in Louisville focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 164 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Louisville. • We will tell you what to expect at each step of the hiring process.