Customer Success Manager - renewals (remote)

Highbridge Drift Telecom is a telecommunications provider in Birmingham focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Birmingham. • We will tell you what to expect at each step of the hiring process.