Customer Success Manager - renewals (remote)

Lumen Cross Banking Services is a regional lender in Milwaukee with branches and a growing mobile service. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on loan files issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Milwaukee. • We will tell you what to expect at each step of the hiring process.