Customer Success Manager - renewals (remote)

We are growing our team at Westbrook Meadow Markets and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on promotions issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with supplier deliveries. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Little Rock. • We will tell you what to expect at each step of the hiring process.