Customer Success Manager - renewals (remote)

We are growing our team at Ironwood Bridge Energy Group and adding a Customer Success Manager whose main responsibility will be renewals. Safety comes first on every shift. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Detroit. • We reply to every applicant.