Customer Success Manager - renewals (remote)

Silverline Oak Telecom is a telecommunications provider in Wichita focused on reliable home and business connections, and we need a Customer Success Manager to lead our renewals. Technicians and office staff share information daily. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Wichita. • We will tell you what to expect at each step of the hiring process.