Customer Success Manager - renewals (remote)

We are growing our team at Lumen Clear Telecom Group and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 18 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.