Customer Success Manager - renewals (remote)

We are growing our team at Clearpath Quill Energy Group and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on usage data issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Jackson. • We will tell you what to expect at each step of the hiring process.