Customer Success Manager - renewals (remote)

Foxglove Clear Energy Group is an energy provider in Portland focused on reliable service and fair billing, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.