Customer Success Manager - renewals (remote)

Fernwood Clear Telecom provides broadband and phone service around Salt Lake City, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 160 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Salt Lake City. • We will tell you what to expect at each step of the hiring process.