Customer Success Manager - renewals (remote)

We are growing our team at Cedar Quill Telecom and adding a Customer Success Manager whose main responsibility will be renewals. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Knoxville. • We reply to every applicant.