Customer Success Manager - renewals (remote)

We are growing our team at Harborlight Kestrel Insurance and adding a Customer Success Manager whose main responsibility will be renewals. We care about how people feel on the worst day of their year. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on underwriting files issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.