Customer Success Manager - renewals (remote)

Stonegate Wilder Insurance is looking for a Customer Success Manager. The job centres on renewals for premium billing, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Coordinate with support, billing and operations on premium billing issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Knoxville. • We reply to every applicant.