Customer Success Manager - renewals (remote)

Bright Hollow Energy supplies electricity and gas to homes and businesses around Richmond, and we need a Customer Success Manager to lead our renewals. You would join a small organisation of about 36 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage response issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Richmond. • Applications are reviewed on a rolling basis.