Customer Success Manager - renewals (remote)

Highbridge Ivory Telecom is looking for a Customer Success Manager. The job centres on renewals for field visits, and it would suit someone who likes steady, practical work. You would join a large organisation of about 948 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Seattle. • We will tell you what to expect at each step of the hiring process.