Customer Success Manager - renewals (remote)

Cedar Bridge Banking Services is looking for a Customer Success Manager. The job centres on renewals for deposit accounts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with a monthly team day in Tulsa. • We reply to every applicant.