Customer Success Manager - renewals (remote)

We are growing our team at Harborlight Hollow Telecom and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on customer tickets issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Albuquerque. • We will tell you what to expect at each step of the hiring process.