Customer Success Manager - renewals (remote)

Greenridge Wilder Insurance is looking for a Customer Success Manager. The job centres on renewals for catastrophe response, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on catastrophe response issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Charlotte. • Applications are reviewed on a rolling basis.