Customer Success Manager - renewals (remote)

Silverline Keystone Telecom builds and runs fibre and wireless networks in the St. Louis area. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in St. Louis. • We will tell you what to expect at each step of the hiring process.