Customer Success Manager - renewals (remote)

Silverline Forge Telecom is looking for a Customer Success Manager. The job centres on renewals for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in New Orleans. • We reply to every applicant.