Customer Success Manager - renewals (remote)

Amberfield Corner Markets is a Spokane retailer with stores, a distribution centre and online ordering. We are hiring a Customer Success Manager to take on renewals. We like people who know our customers by name. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on pricing issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Spokane. • We reply to every applicant.