Customer Success Manager - renewals (remote)

We are growing our team at Fernwood Vista Markets and adding a Customer Success Manager whose main responsibility will be renewals. You would join a large organisation of about 381 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with supplier deliveries. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Detroit. • We will tell you what to expect at each step of the hiring process.