Customer Success Manager - renewals (remote)

Clearpath Forge Telecom is looking for a Customer Success Manager. The job centres on renewals for customer tickets, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer tickets issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Hartford. • We reply to every applicant.