Customer Success Manager - renewals (remote)

We are growing our team at Lumen Junction Financial and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 60 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account servicing issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Savannah. • Applications are reviewed on a rolling basis.