Customer Success Manager - renewals (remote)

We are growing our team at Harborlight Clear Energy and adding a Customer Success Manager whose main responsibility will be renewals. We work closely with regulators and communities. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service connections issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Milwaukee. • We reply to every applicant.