Customer Success Manager - renewals (Raleigh, NC)

Amberfield Orchard Telecom is looking for a Customer Success Manager. The job centres on renewals for service installations, and it would suit someone who likes steady, practical work. You would join a large organisation of about 508 people based in Raleigh. What you will do • Coordinate with support, billing and operations on service installations issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.