Customer Success Manager - renewals (Providence, RI)

Northwind Kestrel Markets is looking for a Customer Success Manager. The job centres on renewals for promotions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 567 people based in Providence. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on promotions issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Providence. • Applications are reviewed on a rolling basis.