Customer Success Manager - renewals (Portland, OR)

We are growing our team at Lumen Pike Insurance and adding a Customer Success Manager whose main responsibility will be renewals. We invest in training for new adjusters. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on premium billing issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Portland. • We will tell you what to expect at each step of the hiring process.