Customer Success Manager - renewals (Portland, OR)

We are growing our team at Nova Field Staffing and adding a Customer Success Manager whose main responsibility will be renewals. Speed and follow-up matter. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on onboarding issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with client orders. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.