Customer Success Manager - renewals (Portland, OR)

We are growing our team at Nova Ember Staffing Group and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on retention issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Portland. • We will tell you what to expect at each step of the hiring process.