Customer Success Manager - renewals (Phoenix, AZ)

Bright River Financial Group provides savings, lending and payment services from Phoenix. We are hiring a Customer Success Manager to take on renewals. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on payment disputes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Phoenix. • Applications are reviewed on a rolling basis.